Forum > News > Postage

Hydro-H Posted 07-Apr-2013 23:35
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13-Nov-2012

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Dear All, We have bad news and good news regarding postage and packing charges.....
As from Monday 8th April we will be increasing UK postage and Packaging charges to £8.50
This has been due to Royal mails April increases resulting in a £3.10 increase per postal tube and small package(nearly double old rates ) along with the fact they will no longer deliver our 1M long tubes via 1st class signed for post forcing them to 3-5 day parcel delivery.

We find this an unacceptable and uncompetitive service and feel our customers deserve better so we will no longer be using Royal Mail .
We have been testing Hermes parcel delivery but too many parcels seem to getting  stuck in the system and taking too long to arrive so we will only be using them as an interim measure.
The slightly better news is ..We are in negotiation with a new courier who is licensed to carry aerosols and activator in UK and Europe so will be offering  a European postal service very soon and will be stocking a range of base coats and other paints at last.
Prices in the UK will stay at the new £8.50 rate regardless of how much you purchase and all parcels will go next day delivery by default ( once the order has been processed ) We feel that despite the price increase, the new service offers value for money to the majority of business users but appreciate it is not so good for the hobbyist buying a single item for which we apologise. 

We would appreciate your patience while we are in the process of changing courier and apologise for the longer delivery times being experienced. 
We will keep you updated and let you all know when the new courier account goes live.

Kind regards

Hannah

 
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